Refund Policy

We want you to be happy with Bad Decision. This Refund Policy explains when and how we issue refunds. It supplements our Terms of Service and our 7-day money-back guarantee.

1. The 7-Day Money-Back Guarantee

If you cancel your first paid subscription within 7 calendar days of the charge and have not sent more than 100 campaign emails, we will refund 100 percent of your subscription payment.

• Applies to your first paid subscription only (Starter, Growth, or Pro).
• The 7-day window starts when your payment is processed.
• You must have sent fewer than 100 campaign emails.
• Your account must be in good standing.

2. Add-Ons

Add-on subscriptions (WhatsApp, SMS, AI voice, line verification) are covered by the same 7-day rule. Cancel within 7 days of the first add-on charge and we refund 100 percent.

After 7 days, add-ons can be cancelled at any time and run until the end of the billing period. No refund is issued for the current period.

3. Credit Packs

Credit packs are one-time purchases and are non-refundable once bought.

Credits you buy separately never expire, so you can use them whenever you need to.

4. How to Request a Refund

Email support@baddecision.app with the subject "Refund request" and include:

• Your account email.
• The date of the charge.
• The amount charged.
• The reason for your request.

We review requests within 2 business days. Approved refunds are processed within 5 business days, and appear on your card within 5 to 10 business days after that.

5. What Happens to Your Data After Cancellation

When you cancel, your subscription stays active until the end of the current period. After that, your account drops to the Free plan and your data stays available for 30 days in case you change your mind.

After 30 days, your data is permanently deleted. Billing records are kept for 7 years for tax compliance.

If you want your data deleted sooner, email us and we will remove it within 5 business days.